Why your business should use Field Service Management Software?

In 2022, over 50% of field service providers will offer a specialised digital customer experience that enables two-way interaction and workflow initiation via multiple human and nonhuman channels.

Source: Gartner

Magic Quadrant for Field Service Management

1. Automated scheduling Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.

2. Deliver service proactively Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.

3. Navigation and vehicle tracking Customers can track a dispatched tech’s location in real-time, eliminating uncertainty and easing any frustration caused by delays.

4. Digital Invoicing & Signatures Another key feature that often gets overlooked is the option of having digital checklists and forms, where customers can give you their e-signature.

5. Improve Customer Communication Many field service programs include customer alerts, a consumer portal or mobile apps for customers.

All of these features can help you provide better customer service.

Using Microsoft Dynamics 365 Field Service, companies experiencing

60% fewer hours billed for maintenance and repair work.

10% reduction in field dispatch.

50% less driving time.

20% fewer service calls.

To know how your business can leverage the Dynamics 365 Field Service. Contact us today.