Dynamic Caller ID | VoIP Feature by Cebod Telecom

What is Dynamic Caller ID?

Dynamic Caller ID is the VoIP feature by which you can create local presence to display a local phone number to the caller when dialed. Let’s say you call from a traditional phone system. On Caller ID, your call will always be displayed as the same number to the recipient. On the contrary, Dynamic Caller ID allows you to show one number for Call #1, a different number for Call #2, and so on. In other words, you can call your customers from multiple numbers.

Benefits of Dynamic Caller ID

It’s an proven fact that your call pickup rate goes by 20% higher. When the call comes from a local phone number instead of a toll-free or unknown area code, it will more chance that client can pickup your call easily

Below are the some more benefits of Dynamic Caller ID

1. You can use the same phone system to represent multiple businesses and select the most appropriate number to call from.
2. Create a local presence in any market and appear more personal and professional to those you call.
3. People trust local presence and are less likely to screen calls.
4. Dynamic Dialer can choose the best phone number with area code to call from based on the recipient’s phone number and geographical location.
5. Call the customer with a localized caller ID on landline or, mobile cell phone.
6. Customers are more likely to call back on a phone number with local presence. Experience 20% and more call back rate with Dynamic Caller ID.

How does it work?

To set up a dynamic caller ID from your account follow these steps.

1. Create a caller ID Group (Under tools and Settings)
2. Add phone numbers to the group you want to use
3. Assign the Group to User extension (Under Advanced options)
4. Choose the group and caller ID Strategy you want to use.
5. Once you select the group, you will see another drop-down CallerID Strategy. Select the desired strategy and click on the update

What happens when customers return a call to the caller ID shown?

1. When setting up Dynamic Caller ID, one phone number can be designated as a main target number.
2. When the customer calls back on Caller ID number shown , the call can be redirected to the target phone number or main business phone number.
3. You also have option of selecting intelligent routing. The return call can also be routed to the last phone line that dialed the number within the previous seven days or target /main business phone number after 7 days.

Learn More About Dynamic Caller ID: Click on Below Links

1. https://www.cebodtelecom.com/features/dynamic-caller-id/
2. https://www.cebodtelecom.com/how-using-dynamic-caller-id-can-help-your-business-reach-more-customers/
3. https://docs.cebodtelecom.com/new/manage-phone-system/users-extensions/dynamic-caller-id
So move to Cebod Telecom as your VoIP phone service provider to get this feature free.

Content Source: Cebod Telecom